Terms & Conditions
Effective date: 8 October 2026
About us
This website and the CUT@CHEADLE barbershop are operated by Cutatwaterloo and Nails Studio Limited. References to "CUT@CHEADLE", "we", "us" and "our" mean Cutatwaterloo and Nails Studio Limited.
Trading address: 14A High Street, Cheadle, SK8 1AL
Email: support@cutatwaterloo.co.uk
Telephone: 07758 151001
Application of these terms
These terms apply to your use of our website and to appointments, memberships, products, gift cards and other purchases made from us. Our Booking & Cancellation Policy, Refunds & Returns Policy, Privacy Policy and Cookie Policy also apply. Nothing in these terms limits rights you have under UK consumer law.
Website information
We take reasonable care to keep service descriptions, prices and availability accurate. If a material error affects a booking or order, we will contact you and offer a correction, alternative or cancellation. Hairstyle photographs are examples; results depend on your hair length, texture, condition and the service chosen.
Appointments
Appointments can be booked online, by phone or in person. A booking is accepted once it is confirmed by our booking system or by us. Please check the service, date, time and barber in your confirmation. Changes, cancellations, late arrivals and no-shows are covered by our Booking & Cancellation Policy.
Prices and payment
The price you pay is the price shown or confirmed when you book, unless there is an obvious error. Prices may change for future bookings. Payment may be taken online or in the shop, depending on the service.
Memberships
Memberships renew automatically each month until cancelled. Unused membership sessions do not roll over unless stated otherwise. Memberships are personal and cannot be transferred or shared. You can cancel future renewals at any time from your account or by contacting us.
Consultation and safety
Please explain the result you want before the service starts. Tell your barber about any allergies, sensitivities, scalp conditions or recent treatments. We may decline or postpone a service if we reasonably believe it would be unsafe.
Our service standard
We provide every service with reasonable care and skill. Because results depend partly on your existing hair, we cannot promise a reference photo can be copied exactly. If you are unhappy, please follow our Refunds & Returns Policy so we can put it right.
Conduct, children and offers
We ask everyone to treat customers and staff with respect, and we may refuse or stop a service where behaviour is abusive or unsafe. Bookings for under-16s should be made by a parent or guardian. Discounts and offers are subject to the conditions shown with them and cannot normally be combined or exchanged for cash.
Gift cards and products
Gift cards can be used on eligible CUT@CHEADLE services or products and cannot normally be exchanged for cash. Product returns and refunds are covered by our Refunds & Returns Policy.
Liability
Nothing in these terms excludes liability where that would be unlawful, including for death or personal injury caused by negligence, or for fraud. We are responsible for foreseeable loss caused by our breach of contract or failure to use reasonable care and skill.
Changes and governing law
We may update these terms for future bookings and purchases. These terms are governed by the law of England and Wales. Questions or complaints can be sent to support@cutatwaterloo.co.uk or to CUT@CHEADLE, 14A High Street, Cheadle, SK8 1AL.