Booking & Cancellation Policy

Effective date: 8 October 2026

Booking your appointment

Please choose the correct service and allow the full appointment time shown when you book. Your confirmation will be sent to the contact details you give us, so please check them carefully.

Changing or cancelling

You can cancel or reschedule through your CUT@CHEADLE account or by calling 07758 151001. We ask for at least 24 hours' notice so the slot can be offered to another customer. Late cancellations may be charged in full.

Late arrivals

Please arrive on time, ideally five minutes early. If you are late, we may offer a shorter service where we can still do it properly without delaying the next customer. If you are more than ten minutes late, you will normally need to rebook.

No-shows

Missed appointments may be charged in full. If appointments are repeatedly missed without notice, we may restrict online booking or ask for payment in advance. Any such condition will be explained before we accept the booking.

If we need to change your appointment

Occasionally illness or emergencies mean we have to move or cancel an appointment. We will contact you as soon as we can and offer another time or barber. If you prepaid and do not accept an alternative, we will refund you in full.

Booking the right service

A big style change, long hair, a skin fade or a beard service may need a different service or add-on. If not enough time was booked, your barber may offer an adjusted service, agree an extra charge if time allows, or ask you to rebook.

Health and safety

Please tell us about any allergies, sensitivities, scalp conditions or recent treatments before your service begins.

Questions

Email support@cutatwaterloo.co.uk or call 07758 151001.